Intelligent Virtual Assistant Platform (iVAP)
Plug n Play
Intelligent Virtual Assistant Platform helps organizations to automate service desk making life better for customers and organizations. It improves quality of service to customers and makes work more fulfilling for service desk team by eliminating redundant tasks
Our iVAP uses artificial intelligence to automatically replies to customer email requests in a real time. iVAP also provides customized intent classification based on the business needs. This application can monitor the social channels such as Facebook, twitter etc. to identify the customer sentiment towards the product/service and identify the intent using AI and NLP based on which a ticket will be created and notify the customer.
Solution Need
As there is a huge requirement to fill the gap between customer and the support teams.
Automated monitoring multiple channels to understand the customer better.
It improves quality of service to customers and makes work more fulfilling for service desk team by eliminating redundant tasks.
Features
Intelligent Virtual Assistant Platform provides the following features as below:
Reads and analyses emails from the customer
Intent Classification
Complaint Prioritization
Sentiment Analysis
Entity Extraction.
Feedback mechanism
Benefits
>40 % of time and effort will be saved
Improved quality of service.
Less turnaround time
Ease of use
Technology Stack
Artificial Intelligence, NLP