Coforge has developed iVERA, which is an insurance industry-focused framework for creating and deploying intelligent conversation assistants. The framework is a solution accelerator with an extensive language model and hooks for interfacing with the backend applications. It is built for inducting conversational interfaces for popular Property & Casualty and Life & Annuity use cases for both consumer-facing and Agent helpdesk related functions. iVERA supports multiple NLP frameworks and platforms like Amazon Lex & Alexa, Google Dialogflow and Microsoft LUIS.

iVera Overview.pptx

ivera_video.mp4

Multi-Channel Support (Alexa / Google Assistant)

Supports Voice and Text-based interface

Supports multiple personas of policyholder and agent

Pre-Built Language Models

Automated testing (using custom-developed frameworks)

Strong expertise in the Insurance domain with multiple Policy administration systems

Improved customer experience

Reduced cost of customer interactions

24x7 self-service support possible with the help of bots

Multi-channel visibility

Chatbots are becoming a mainstream channel for organizations to engage with customers. The chatbots could be created specifically to target the end customers or engage with the organization's employees or partners. The insurance industry is dipping their toes in this area and is actively looking to build chatbots that could help them gain new customers or retain their existing user base.

Enhance customer experience by providing multi-channel insurance conversational interfaces

Coforge has developed tVERA; an airline industry focused framework for creating and deploying intelligent conversation assistants. It is built using an extensive language model where the backend hooks are built for inducting conversational interfaces for popular use cases like Flight Search, Flight Booking, Flight Status, Check-in, Loyalty Points and many more. tVERA supports multiple NLP frameworks and platforms like Amazon Lex & Alexa, Google Dialogflow and Microsoft LUIS.

Conversation Interface Solution - tVera.pptx

CI_Alexa_for_Tvera_CheckIn.mp4

Multi-Channel Support (Alexa / Google Assistant / Skype / Messenger)

Provides both voice and text-based interface

Pre-Built Language Models for over seven business scenarios

Strong expertise in the Travel domain 

Airlines can quickly launch conversational interfaces

Chatbots are becoming a mainstream channel for organizations to engage with customers. The chatbots created specifically to target the end customers or engage with the organization's employees or partners. The airline industry is dipping their toes in this area and is actively looking to build chatbots that could help them gain new customers or retain their existing user base.

Provide superior customer experience & increase ancillary revenue by using AI-driven conversational interfaces

Being a robust digital platform, SiteCore combines a content management system with contextual intelligence and Omni channel automation technologies. It offers marketing automation tools that allow customers to easily manage multiple sites and reach out to their customers when and where it matters. With multiple features in one single product, it is necessary to have the right implementation and deployment to take the advantages of Sitecore advanced functionalities.

Sitecore xTender

The Sitecore xTender platform helps build insurance portals by integrating with Policy administration systems like Duck Creek and publish the domain-specific APIs to B2B partners using the Azure API gateway.

Integrated with PAS(Policy Administration System

The Form Builder component helps create & modify Quotation Flows for different markets and new insurance products. It also allows power-users to create and edit quote forms faster without code changes.

Flexible Quote Workflow builder

The Sitecore xTender connects the marketing module in Sitecore with Salesforce, allowing the marketing teams to capture the leads and track the full journey using the Salesforce marketing cloud. A powerful combination of Sitecore and Salesforce marketing cloud streamlines digital marketing to unlock personalization at scale.

Contextual Marketing and Integration with Salesforce

The Sitecore xTender integrates with iVera conversational framework that to enhances the customer experience by providing multi-channel insurance conversational interfaces for P&C and L&A carriers across multiple use cases supporting policyholders and agents.

Conversational Interfaces

The Sitecore xTender analytics module captures all visitor interactions. It helps define key metrics that enable the customers to view the big picture via interactive dashboards, or 'zoom in' to single visitors and track locations, goals, campaign data, and web form activity.

Robust Analytics Platform

Sitecore xTender platform is an extremely efficient way to outreaching to new customers, boost customer-to-customer relationships, and improve company-customer relationships.

Increase Direct to consumer Sales

Reduces IT cost by rolling out multi-geo and multi-brand portals on single Sitecore instance. Each portal is allocated a dedicated space on the Sitecore instance with access to data templates, configuration, user management and portal customized functions.

Reduce annual total cost of IT platform

Improves Insurance channel partner relationships by quickly onboarding and launching white-labelled partner portals. Delivers personalized quotes and increases operational efficiency through an integrated solution.

Improve Agents, Brokers and Partner relationships

The platform has helped organizations shift to a more customer-centric digital strategy and has contribute in generating revenue by improving customer experience and increasing sales leads.

Iincrease in Customer Engagement

Recent years have seen a dramatic expansion of mobile computing and social media on the internet. Organizations have shown increasing interest in web analytics and have comprehended the importance of engagement and experience management and monitoring. The industry needs a lot more than a simple brochure site. The previously developed websites were confusing and difficult for customers to navigate, leading to a disconnected and inconsistent user experience. They lacked access to basic levels of customer information. Today everyone knows the importance of customer data, which has led to most industries scrambling to access the data and to analyse it for insight and apply this insight to their businesses. Sitecore xTender provides configurable multi-currency, multi-product, multi-language quoting, and a policy fulfilment engine that can be offered on the web with multi-style guides and a partner/insurance company’s security model. It offers intelligent content and a customer friendly design interface, so you can get your new site ready to deploy in days instead of months. The Coforge has used the strengths of the Sitecore personalization engine, Microsoft Azure, and Sitecore Experience Database to help you get a holistic view of your customer’s data.

Expand your business reach & improve time to market by quick & easy rollout of direct-to-consumer portals

Sitecore Upgrade Demo

The Coforge's Sitecore Upgrader tool comes pre-configured with automatic testing, automatic performance checks, and integrated DevOps capabilities. The execution can be done by just selecting the current and target versions to get the desired results. With automated testing pre-built into the tool's automatic upgrade process, the installation takes place in just a few days and the most efficient manner with no manual testing. 

Coforge Sitecore Upgrade Tool

Single click upgrade from any version to the latest version

Automated performance testing before and after the upgrade

Automation of deployments via DevOps

Exhaustive event status and logs to determine milestones completed during upgrade 

Reduces the content freeze time to minimal

Finds and fixes broken links in pages which might occur as a result of an upgrade

65% faster time-to-market as compared to manual upgrade

50% lower bugs/issues with 70% better quality

Significant cost reduction due to automation and reduction in manual efforts 

There is much manual intervention required during the Sitecore upgrade process, for example, upgrading the .net code, deployment, performance check, and end-to-end testing of the upgraded solution. Upgradation can also cause broken links, which again require manual intervention. Most of these processes are repetitive and can be automated, saving cost, time and effort.

Upgrade & experience the power of machine learning, robust integrations, and marketer-friendly usability with Sitecore 9.3

Sitecore Migration Demo

Coforge developed its own Sitecore Migrator tool that comes pre-configured with auto Migrate feature to migrate from one platform to sitecore platform. It has integrated automated testing, automatic performance checks and integrated Devops capabilities

Coforge Sitecore Migration Tool

Effortless and seamless migration from cms platforms like Sitefinity etc. to  Sitecore

Deployments can be automated via DevOps

Reduce the content freeze time to minimal 

Finds and fixes broken links in pages which might occur as a result of an migration

50% faster time-to-market as compared to manual Migrate from a CMS to Sitecore 

50% lower bugs/issues with 60% better quality 

Cost reduction due to automation and reduction in manual efforts 

There is a lot of manual intervention required while migrating from a CMS platform to Sitecore; for eg: deployment, performance check, end to end testing of the upgraded solution, etc. Most of these processes are repetitive and can be automated saving cost, time and effort.

Deliver memorable experiences to your customers and generate actionable insights with machine learning by migrating to Sitecore

Insurance

Travel

Banking & Finance

Healthcare

Logistics

Generic

Digital Partners

Digital Experience Studio

Providing AI enabled connected experiences

DX Studio

Digital Integration Studio

Strengthen the digital backbone with API first approach and process modelling

Integration Studio

Data Studio

Creating sustainable competitive advantage with enterprise data and analytics

Cognitive Studio

Achieve cost efficiency and productivity through cognitive process automation

Cloud Studio

On demand availability of resources and computing power

for creating unique business opportunities

Data Sharing with Partners

across organization boundaries and systems

Business Process Automation

Embark on Innovation Journey with short and quick solutions.

Blockchain Experiment Services

Build production grade applications and integrate with third party apps.

Blockchain Advisory Services

Blockchain platform unlocks digital transformation use cases and provides security-rich data sharing, dynamic applications, and decentralized identity. Blockchain entities can share a cryptographic ledger, comprising a digital log of transactions, across a public or a private network. In doing so, they effectively address the key aspects of digital transformation programs, namely, identity, security and trust. The platform enables organizations to enhance application modernization, with capabilities to automate business processes, launch new digital products and monetize key digital assets. The two most important areas to enable digital transformation are:

Digital Experience Studio

Digital Assets

iVERA

tVERA

Sitecore xTender

Sitecore Upgrade Tool

Sitecore Migration Tool

Book a one-hour complimentary consulting session with our Digital experts.