iVERA
Conversational Framework for Insurance Vertical
iVera enhances the customer experience by providing multi-channel insurance conversational interfaces for P&C and L&A carriers across multiple use cases supporting policyholders and agents.
Coforge has developed iVERA, which is an insurance industry-focused framework for creating and deploying intelligent conversation assistants. The framework is a solution accelerator with an extensive language model and hooks for interfacing with the backend applications. It is built for inducting conversational interfaces for popular Property & Casualty and Life & Annuity use cases for both consumer-facing and Agent helpdesk related functions. iVERA supports multiple NLP frameworks and platforms like Amazon Lex & Alexa, Google Dialogflow and Microsoft LUIS.
Solution Need
Chatbots are becoming a mainstream channel for organizations to engage with customers. The chatbots could be created specifically to target the end customers or engage with the organization's employees or partners. The insurance industry is dipping their toes in this area and is actively looking to build chatbots that could help them gain new customers or retain their existing user base.
Features
Multi-Channel Support (Alexa / Google Assistant)
Supports Voice and Text-based interface
Supports multiple personas of policyholder and agent
Pre-Built Language Models
Automated testing (using custom-developed frameworks)
Strong expertise in the Insurance domain with multiple Policy administration systems
Benefits
Improved customer experience
Reduced cost of customer interactions
24x7 self-service support possible with the help of bots
Multi-channel visibility
Technology Stack
NodeJS, Microsoft LUIS, Google DialogFlow, Amazon Lex & Alexa